Buckeye Heating & Cooling Core Values
We feel so strongly about providing quality service and supporting quality people, that we have a set of core values to measure ourselves against.
Buckeye Heating & Cooling is among Ohio’s largest and most trusted companies. We encourage all of our customers to do some background work before choosing a contractor. We’re confident that you will see that we are the most capable of serving your needs and achieving your satisfaction. We take the extra time to do it right the first time – no shortcuts.
Innovative Solutions to Improve Performance
We expect our employees to be creative problem solvers for each and every job they perform. We continually stretch the performance boundaries to ensure we are all reaching new levels. We also understand that this industry comes with changes as technologies evolve over time. We expect that change and embrace it.
Exceeding the Customer’s Expectations
We maintain a high standard of quality in all the work we do. We take pride in exceeding what the customer expects. We also have a strong sense of urgency in our work — we know that your furnace and air conditioner are two things you’d prefer not to worry about. So we perform our work to the highest degree, and get out of your way as quickly as possible.
Industrious and Strong Work Ethic
We hire people with a positive attitude that are enthusiastic, not just about their work, but about life in general. We encourage our employees to maintain good work/life balance so they keep perspective on the important things.
Serving Others First
It is important for all our employees to be responsive to the needs of others and place the interest of our customers in front of our own. This is why we always provide solutions that are in the best interest of the customers, each time, every time. We also strive to build a trusting relationship with everyone we deal with.
Respect for Others
All our employees will treat your home like it is ours. We will respect your space while we perform our work. We also understand that we may be coming to help you with a problem and you may be frustrated if it is not working. This is why we will work as quickly as possible to fix the problem.
Open, Honest Communication
We understand customers do not spend a lot of time thinking about their heating and cooling system. We will take the time to listen to your needs and clearly communicate solutions for you. We will always be honest in our assessments of your systems. We never recommend work that is not needed. We do not implement sales goals as solutions, only what is best for each customer.
Integrity & Accountability
We will always do what we say we are going to do and always commit to a high standard of excellence in our work. We want to establish and maintain a trusting relationship with with all our customers, at all times.